Bad Brownie FAQs


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We use an external courier that requires a signature and all deliveries will be made between 9am and 5pm, Monday-Friday.

If no one is in, they courier will attempt to re-deliver the brownies the next working day, so please bear this in mind when selecting a delivery address and be sure to include a phone number. If possible, request delivery to a work address or a home where you know someone will be in. 

If you would like the package to be left in a safe place or with a neighbour, write that in the delivery notes! 


How long do the brownies keep for?

Our brownies keep for 2 weeks at room temperature, 3 weeks in the fridge, and can be frozen for up to 3 months. Brownies containing fresh fruit will keep for 5 days at room temperature, 2 weeks in the fridge, and can be frozen for up to 3 months. 

How many people do they serve?

For the chocoholics, 3-4 bites per person. For the less committed (aka no one), 2-3 bites per person is a good starter. So, a 25-bite box serves 6-8 people (or 12 if you're being stingy), and a 12-bite box serves 3-4, or 6 if you're that way inclined.

What ingredients do we use to make our brownies so delicious?

We always use the best ingredients we can get hold of to make our brownies so flavoursome, fudgy and decadent. We use ethically verified chocolate and free-range eggs to make sure other people (and chickens) benefit from our brownies too.

Remember: great ingredients + amazing chefs = awesome brownies.

What allergens are there in the brownies?

All our brownies contain milk, eggs, gluten, soya and there may be traces of nut too as our kitchen is not nut free!

Is Vegan or Gluten-Free an option?

Yes - we've a range of delicious brownies made with gluten-free ingredients that are also vegan too. You can buy them from the food markets, direct through our website, or you can buy them from our shop at Canary Wharf. 

Please note, whilst our vegan and gluten-free products are made from gluten-free ingredients, our kitchen itself is not gluten-free so there may be traces.

I want to purchase brownie trays for an event. What flavours are available?

We're always producing our regular and best-selling flavours: peanut buttersalted caramel, Fererro, Vegan gluten-free Salted Caramel and triple chocolate. Get in touch if you'd like another special flavour, and we'll see what we can do.

How do I add a note?

Just write it in the 'Special notes/comments' section at checkout - this includes delivery requests and messages.

If you're not sure, just email us at

When will my order be delivered?

We now use DPD to get brownies to you.

The cost of delivery anywhere in the UK for 1-2 brownie boxes is a flat rate of £5. For 3 boxes the delivery fee is £10 and for 4+ boxes delivery will cost £15. If you know you want the brownies to arrive on the nominated day before 12pm, please select the upgraded delivery option. For deliveries to EU destinations, please shoot an email to

We try to deliver on the nominated day or soonest day following an order, but we can’t guarantee delivery dates. It can take us up to 5 working days to process orders, so please consider this when ordering.

DPD will send you a text and email on the morning of the delivery telling you a 1-hour delivery window. If this doesn’t work for you, choose from several options to get your hands on those delicious brownies.

Please include a phone number AND email address for the recipient. If you don’t, we can’t accept responsibility for late deliveries:  giving our courier a way to reach you is vital for a successful delivery.

Please note we do our best to deliver as close as possible to your requested date but accept no liability for late deliveries unless your brownies have not been delivered within 5 working days of your order.

If you urgently need the brownies at a particular day/time, please contact us as we will organise for an upgraded delivery at an additional cost.  

PLEASE NOTE: We only deliver on weekdays. Our courier service does not offer weekend deliveries. If you require your order for an event at the weekend please take this into account when you choose your delivery date at the checkout. In order to get your order in time for the weekend we will need your orders by 12:00 on the Thursday of that week so we can dispatch the order for a Friday delivery. 

Where do you deliver to?

Our standard shipping includes postcodes in England, Wales & the majority of Scotland. However, our couriers charge extra to deliver to the Scottish Islands and Highlands as well as Northern Ireland or Channel Islands and so we cannot deliver to these places as standard. There may be delays to orders being sent to the Scottish Islands and Highlands, Northern Ireland and Channel Islands 

Please email us for costs on deliveries to the excluded locations above.